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Comments on Comcast internet went down for small business. Can we have our losses offset?

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Comcast internet went down for small business. Can we have our losses offset? Question

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In a small call center which handles many calls, the internet suddenly went down. This led to major workplace disruptions the entire day, lost business, and stress. A small business depends on their internet subscription. Would Comcast, or a different internet provider if we changed in the future, offset the estimated loss in business revenue for not providing a paid service which is so heavily expected and dependent on?

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posted 9 months ago
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Julius H.‭
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3 comment threads

Power User followup (1 comment)
Wrong category (1 comment)
Read your contract! (2 comments)
Read your contract!
Olin Lathrop‭ wrote 9 months ago
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Asking a bunch of strangers on the internet what you and a private party agreed to is silly.

That said, Comcast is a large company that can afford good legal advice to write their terms of service. Surely they thought about and covered such a contingency. I can't imagine they left themselves on the hook for any loss your business suffered due to an outage. Their liability is probably limited to rebating you for the outage time. But again, I'm just guessing, and all that is in your contract.

Michael‭ wrote 9 months ago
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Olin is right. It seems unlikely that they would agree to a contract where you're entitled to business losses for interruptions. That doesn't prevent you from suing, but anyone can sue (almost) anyone over (almost) anything. They just typically lose.

If you have business-critical operations, you need to either (a) accept some level of down-time for things outside your control, (b) pay for a contract that covers contractual losses, (c) insure against downtime, or (d) get an additional provider line to cut to if the primary provider goes down.